Spa Coordinator/Medical Assistant

Essential Job Functions:

Gain knowledge of all spa services and products within months than expected to do consults & sales closing.
Assisting in sales and office events and reaching sales goals
Follow up clients after procedures & consults
Greet every patient cheerfully, asking them if they would like a beverage, and be very courteous, respectful, and pleasant
Answering phone calls, emails, social media and chats
Schedule appointments properly and accurately including all patient information
Ability to check in and out patients, check account balances and services to ensure they are
correct
Collect patient information professionally and confidentially and file/note correctly in software.
Having patients fill out all necessary paperwork
Updating and maintaining patient information
Helping pre-chart patients
Upselling on additional services, referring to Dr. Mira or Spa Manager, VIP Membership, and refer-a-friend program
Explain financing options like cherry
Encourage patients to write online reviews, follow/like on social media
Learn to use all softwares and photography devices
Constantly develop and grow retail and medical spa services sales through training, tools and
monitoring
Assist in the transition of data for new softwares
Willing to cross-train and assist the team where needed